Support services include general assistance tasks such as email configuration, resetting email passwords, WordPress guidance/materials, and issue management. The purpose of the service is to ensure that our customers receive fast WordPress websites, functional email addresses, and expert support in one package.
The WordPress content management system requires regular software updates to mitigate security risks, which is why these updates are included in the service price. Additionally, we perform regular backups of our customers’ websites to ensure data security.
All support services include high-quality web hosting on Finnish servers, guaranteeing fast website performance. You will also receive a custom domain name (e.g., .fi, .com, .net) and email services (IMAP, POP3). The support agreement also covers domain management according to the new registrar model (more info).

The service level (SLA) varies depending on the selected support package. With the Basic level, you have access to email support on weekdays. Basic Plus includes both email support and phone support on weekdays. The Pro level provides phone support along with a prioritized response time (SLA: 1 business day) on weekdays and can be extended for an additional fee to include emergency support on weekends and public holidays.

Making changes to the website is a separately billed service according to the price list or agreement (e.g., adding content on behalf of the customer, modifying the design, adding a form, etc.) and is not included in the support service.